Welcome to Overdoorhooks.
Overdoorhooks is a premium brand owned by XPERT TRADING LIMITED, a business entity incorporated under the laws of New Zealand. We are dedicated to providing reliable, practical, and space-saving over-the-door storage solutions for modern households in the European market.
Our Operations and Commitment
Overdoorhooks maintains strict control over the entire process of inventory management and order fulfillment. All products listed on our platform are stored, managed, and shipped directly from our dedicated warehouse in Auckland, New Zealand (9 Patiki Road, Avondale, Auckland 1026, New Zealand).
By managing the logistics chain—from our warehouse to major international carriers—in-house, we maintain full oversight of inventory status, packaging standards, and shipping timelines. This integrated operational model enables us to provide efficient cross-border shipping services to our European customers.
Compliance and Consumer Protection
We strictly adhere to consumer laws and regulations in the relevant regions to ensure a fair and lawful trading environment:
For European Customers: We fully comply with the EU Consumer Rights Directive and relevant local regulations, respecting and upholding your statutory rights, including the standard 14-day “no-questions-asked” return policy (right of withdrawal) for physical goods.
For Global Operations: Our business operations meet the requirements of New Zealand’s Fair Trading Act and Consumer Guarantees Act, ensuring transparent business practices, accurate product descriptions, and the fulfillment of corporate responsibilities.
Company Information
For inquiries regarding products, company operations, or order processing, please contact our customer support team via the following official channels:
Parent Company: XPERT TRADING LIMITED
Registered Address: 9 Patiki Road, Avondale, Auckland 1026, New Zealand
Official Website: www.overdoorhooks.com
Corporate Email: hook@overdoorhooks.com
Phone Support: +64 9 820 0658